Terms and Conditions

ACCEPTANCE OF ORDERS:
CONTRARY TERMS; ACCEPTANCE OF BUYER’S ORDER IS CONDITIONED UPON BUYER’S ASSENT TO THE FOLLOWING TERMS AND CONDITIONS, AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THE CONTRACT OF SALE. If any of these terms and conditions are not acceptable to Buyer, C&H must be notified promptly.  PRICING & SPECIFICATIONS:
All prices in the C&H catalog reflect Buyer’s net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice.

PAYMENT TERMS:
Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. Unrated or unlisted firms are requested to submit two major trade references and the name of their local bank. Buyer may expedite an order, while C&H establishes open account status, by including payment with the order. NOTE: C&H also accepts Master Card, VISA, American Express, Smart Pay Cards, and Check by Phone. Orders made by firms applying for credit will not be processed until C&H has completed its credit review.

EXCLUSIVE WARRANTY:
All products are warranted for a minimum of one year (1) by the manufacturer to the extent of the manufacturer’s express warranties to C&H or (2) by C&H to be free from defects in materials and workmanship under normal use and service. This warranty is exclusive and is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

BUYER’S EXCLUSIVE REMEDIES:
C&H’s liability and Buyer’s exclusive remedies under C&H’s warranty shall be limited solely to repair, replacement, credit or refund, at C&H’s option, with respect to products returned to C&H pursuant to C&H’s instructions. C&H shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to, labor costs or loss of profits arising in connection with the use of or inability to use products purchased from C&H.

SHIPPING:
All items designated as IN STOCK ship FOB from one of our four warehouses. Factory Quick Ship items ship promptly (usually within 1 week) from our manufacturer’s stock, FOB point(s) as indicated. All other items are FOB the point(s) of origin indicated in the catalog. Unless otherwise requested by Buyer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by Buyer.

GUARANTEED DELIVERY DATE:
For orders placed by telephone, our sales representative will quote you a delivery date when you place your order. If your order is not received on or before that quoted delivery date, just call and let us know - we'll send you a check for all your shipping charges! This offer applies only to UPS ground or standard motor freight shipments via the carrier(s) of our choice. Shipments that are delayed while we establish open account status for your company or due to force majeure are excluded.

DAMAGED SHIPMENTS; RISK OF LOSS:
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call C&H immediately. Although C&H’s responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, C&H will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods and ship an immediate replacement. Buyer shall, at C&H’s option, return any damaged products to C&H pursuant to C&H’s instructions.

RETURN POLICY & PROCEDURE:
Since 1937, our growth and reputation have been based on customer trust and satisfaction. If for any reason you are dissatisfied with a product you receive from C&H, merely call us for shipping instructions and return it for full credit. We will even credit your original freight charges if returned within 45 days. The return of custom and made-to-order products is subject to the prior approval and returned goods policy of the manufacturer. Buyer must contact C&H’s Sales and Service Department for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Products not returned within 45 days of receipt will be subject to restocking charges.

CONTROLLING LAW:
The validity, construction and enforcement of the purchase agreement between C&H and Buyer shall be governed by and interpreted under the laws of the State of Wisconsin. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Milwaukee, State of Wisconsin, United States of America.

SALES TAX: 
Sales Tax required for IN, MS, NJ, NV, TX, WI. Add sales tax on the total merchandise plus shipping and related charges.