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FAQs
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Account Set-Up Why set up an account? Billing information Payment methods Login information How do I update my profile? Existing phone or fax customer
Order Information Can I check the status of my order? Can I check to see if a product is in stock? Do you have a minimum order? How do I establish credit?
Returns How do I return an item?
Search Product Search
Customer Services Accounting Quotations Special pricing What if I need a different color or size than what is listed in the catalog? Can you send me a sample?
About C&H How long has C&H been in business? What is your Federal ID number? What is your remit to address?
Buying Merchandise Shopping cart information
Shipping Information Shipping address When will my order ship? How will my order ship? How long will it take to receive my product? What are my exact shipping charges?
Terms & Conditions Q:Where can I find your Terms and Conditions?
ACCOUNT SET-UP Q:Why set up an account? A:When you set up an account, you can shop at CHDist.com faster and easier. The CHDist.com account will automatically store your billing and shipping information plus any additional shipping addresses, making it easy to update all contact information. This information will appear automatically where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase! Your Order History will be available at the touch of a button. If eligible for corporate volume discounts your companies special pricing will also be show in your account.
- Billing information
Please fill out all the information requested on this page. Note: we deliver only to the United States and Canada.
- Payment methods
We accept American Express, Visa, MasterCard, and Government Smart Pay Cards.
- Login information
Chdist.com recognizes you by your Email Address. Choose a password combination made up of letters and numbers that others are unlikely to guess. Passwords must be at least 7 characters long and must contain at least 1 letter and 1 number. Make sure you write down your password and store it in a safe place where you can find them later. The autologin feature lets you shop at chdist.com faster and easier. You won't have to type your name and password each time you enter the site. If you share your computer with others, you may want to log in manually each time to prevent unauthorized use of your account.Did we address your question? If not, click here to Contact Us.
Back to TopQ:How do I update my profile? A:Click on the My Account tab to take you to your account information. Here you can choose to edit your contact information, email address, and password. Please make sure your profile information is correct so we can contact you regarding your account if necessary.
- Existing phone or fax customer
You will need to establish an online account (which will link to your existing account). When registering on CHDist.com check the back of your catalog or a recent invoice and use the Account Number and your Company Name as printed.
ORDER INFORMATION Q:Can I check the status of my order?
Option 1: Enter your Account Number and your C&H Order Number in the Check Order Status fields on the homepage.Option 2: Go to the My Account Tab and select Order History. Here you will be able to search through your most recent orders and find exactly what you're looking for. If you would like to reorder a product, simply enter a quantity and add it directly to your crrent shopping cart.Did we address your question? If not, click here to Contact Us.
Back to TopQ:Can I check to see if a product is in stock? A:When you select a product to put in your cart, we will show you the product availability with a "Usually Ships" number of days. Inventory availability changes rapidly. If you are concerned about availability or for urgent situations, please contact a Certified Product Specialist (888-316-2223) for assistance prior to placing your online order. Did we address your question? If not, click here to Contact Us.
Back to TopQ:Do you have a minimum order? A:No, we do not have a minimum dollar amount for in-stock items. We understand that there are times when our customers need to place small orders. Minimums may apply to lot quantities and custom orders. Did we address your question? If not, click here to Contact Us.
Back to TopQ:How do I establish credit with C&H? A:An account will be established automatically when you place your first order with C&H. Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. If your company is not rated with D&B, please provide us with the name and address of your bank plus two credit references. To expedite your first order, please feel free to use one of the following credit cards; MasterCard, VISA, or American Express. We also accept Government Smart Pay Cards. Did we address your question? If not, click here to Contact Us.
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RETURNS Q:How do I return an item? A:If for any reason you are dissatisfied with a product you receive from C&H, merely call us for shipping instructions and return it within 45 days for full credit. We will even credit your original freight charges. The return of custom and made-to-order products is subject to the prior approval and returned goods policy of the manufacturer. Buyer must contact C&H's Sales and Service Department at (800-443-6142) for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Did we address your question? If not, click here to Contact Us.
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SEARCH
The search box lets you enter keywords and phrases, C&H product numbers, manufacturer part numbers, and manufacturer names. A list is then displayed on your screen of products that are related to any of the keywords or numbers you've entered. The listings on the left-hand side are designed to help you narrow down your results to help you find exactly what you are looking for.Did we address your question? If not, click here to Contact Us.
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CUSTOMER SERVICES If you have product application questions, need a special product, have questions about your order, want to return merchandise, or have a freight claim problem, just call our toll-free number for immediate assistance.
- Accounting
If you have questions concerning an invoice, freight charges, credit memo, etc., please call our Accounting Department at 800-548-0646.
- Quotations
If you need a written quotation, please call 888-316-2223 or email C&H Customer Service. We'll respond promptly with pricing and shipping information.
- Special pricing
C&H also offers special volume discounts and annual contracts. Call for information.Did we address your question? If not, click here to Contact Us.
Back to TopQ:What if I need a different color or size than what is listed in the catalog? A:C&H Certified Product Specialists are trained to assist you even when you are searching for products that are not in the catalog, need help with layouts, ordering custom products, or answering specific questions you may have about our more technical products. Call Technical Support toll-free number at 1-800-321-2598. Did we address your question? If not, click here to Contact Us.
Back to TopQ:Can you send me a sample? A:We are happy to provide samples for many of our products. Please contact us at our toll-free number to check availability (888-316-2223). If we are not able to provide a sample, please remember that we have a very liberal 45-day return policy. If for any reason you are not completely satisfied with a product we are happy to take it back. We even credit you for your original freight charges. Did we address your question? If not, click here to Contact Us.
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ABOUT C&H Q:How long has C&H been in business? A:Since 1937, our growth and reputation have been based on trust and customer satisfaction. Our product managers are constantly searching for new products to help you with your material handling and industrial product needs. Did we address your question? If not, click here to Contact Us.
Back to TopQ:What is your Federal ID number? A:39-1688999 Did we address your question? If not, click here to Contact Us.
Back to TopQ:What is your remit to address? A:C&H Distributors, LLC
22133 Network Place
Chicago, IL 60673-1133Did we address your question? If not, click here to Contact Us.
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BUYING MERCHANDISE
- Shopping cart information
Use your online shopping cart to gather the products you want to purchase. It will automatically keep track of the number of items you've selected and how much those items cost.You can adjust the quantities inyour orderms in your Shopping Cart by updating the number in the column labeled quantity and hitting the Change button.Press the Remove button to take an item out of your shopping cart.After you have made changes to the item quantities in (or have removed items from) your shopping cart, press the Update button to get a new cart subtotal.After reviewing your shopping cart contents and making sure everything is correct, you can continue to shop or begin the checkout process.Did we address your question? If not, click here to Contact Us.
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SHIPPING INFORMATION Shipping address
Are your billing and shipping addresses the same? If so, click the appropriate box. If your shipping address is different, fill out all requested information. You may use alternate addresses to have orders shipped to other places—to branch offices for example. Note: a shipping address cannot be a P.O. Box number.Did we address your question? If not, click here to Contact Us.
Back to TopQ:When will my order ship? A:Upon credit approval, in stock orders received by 3:00 pm Central Standard Time ship that day. Factory stock orders usually ship within one week. Did we address your question? If not, click here to Contact Us.
Back to TopQ:How will my order ship? A:We make every effort to ship your order the most economical way. The majority of orders that weigh up 150 lbs. will ship via UPS or FedEx Ground. Due to the volume of shipping that we do, C&H has negotiated excellent pricing with a number of motor freight carriers. We proudly pass along savings to our valued customers. All shipping charges are prepaid by C&H and added to your invoice. If you would like for us to ship via one of your preferred carriers, we are happy to do that. However, the C&H discount rate would not apply. Did we address your question? If not, click here to Contact Us.
Back to TopQ:How long will it take to receive my product?
Our warehouses are located in:
- Milwaukee, Wisconsin
- Reno, Nevada
- Southaven, Mississippi
- Cranbury, New Jersey
"Factory Quick Ship" items ship directly from the manufacturer, usually in less than one week. All other items are FOB the point(s) of origin indicated. Estimated lead time for each will be displayed in your shopping cart. Please add additional delivery time for arrival to yourDid we address your question? If not, click here to Contact Us.
Back to TopQ:What are my exact shipping charges? A:Prices quoted online are estimates. We are always happy to provide you with a freight rate. Please email us at CHCustServ@chdist.com, click on the icon on our homepage to connect to our next available representative, or call our toll-free number (800-558-9966) for immediate service. Did we address your question? If not, click here to Contact Us.
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TERMS AND CONDITIONS A:The complete Terms and Conditions of sale are available online. Click here. Did we address your question? If not, click here to Contact Us.
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