FAQs

Account Set-up
Why set up an account?
Billing Information
Payment Methods
Login information
How do I update my profile?
Existing phone or fax customer

Order Information
Can I check the status of my order?
Can I check to see if a product is in stock?
Do you have a minimum order?
How do I establish credit?

Returns
How do I return an item?

Search
Product Search

Customer Services
Accounting
Quotations
Special Pricing
What if I need a different color or size than what is listed in the catalog?
Can you send me a sample?

About C&H
How long has C&H been in business?
What is your Federal ID number?
What is your remit to address?

Buying Merchandise
Shopping cart information
Review and adjust your shopping cart
Contents of your shopping cart
Remove an item
Update button
How do I check out?
Confirm purchasing and delivery method

Shipping Information
Shipping address
When will my order ship?
How will my order ship?
How long will it take to receive my product?
What are my exact shipping charges?

Terms & Conditions
Pricing and specifications
Payment terms
Exclusive warranty
Buyer's exclusive remedies
Shipping
Guaranteed Delivery Date
Damaged shipments; risk of loss
45-Day return policy and procedure
Controlling law
Sales tax

ACCOUNT SET-UP

Q: Why set up an account?
A: When you set up an account, you can shop at CHDist.com faster and easier. The CHDist.com account will automatically store your billing and shipping information plus any additional shipping addresses. This information will appear automatically where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase! Setting up an account also lets you create custom shopping lists for fast, easy ordering, and helps you streamline management of specialized inventories for departments, groups, events, and more.

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Billing Information
Please fill out all the information requested on this page. Note: we deliver only to the United States and Canada.

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Payment Methods
We accept American Express, Visa, MasterCard, and Government Smart Pay cards.

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Login information
CHDist.com recognizes you by your login name. We recommend that you choose an easy-to-remember login name such as your email address. Choose a password combination made up of letters and numbers that others are unlikely to guess. Make sure you write down your login name and password and store them in a safe place where you can find them later. The autologin feature lets you shop at CHDist.com faster and easier. You won't have to type your name and password each time you enter the site. If you share your computer with others, you may want to log in manually each time to prevent unauthorized use of your account.

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Q: How do I update my profile?
A: Click on the My Account button to take you to your account information page. You can edit your account information, including name, address, billing, shipping, and payment preferences any time. Please make sure your profile information is correct so we can bill you properly and so your orders will arrive at your desired location.

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Existing phone or fax customer
You will need to establish an online account (which will link to your existing account).

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ORDER INFORMATION

Q: Can I check the status of my order?
A: Yes, you can easily check orders that have been entered online.
Step one: From C&H's homepage click on the "Log In" button.
Step two: Enter Login ID and Password and click "Enter" button. Step three: Click on "Order Status". Step four: View all Open Orders. If you would like to view the order detail or track the shipment of the order it's simply a click away.

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Q: Can I check to see if a product is in stock?
A: Yes, you can register on our website to check the availability of a product at anytime. If you would prefer not to register you can email us at chcustserv@chdist.comor call us at our toll-free number (1-800-558-9966). One of our knowledgeable representatives will be happy to assist you.

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Q: Do you have a minimum order?
A: No, we do not have a minimum dollar amount for in-stock items. We understand that there are times when our customers need to place small orders. Minimums may apply to lot quantities and custom orders.

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Q: How do I establish credit with C&H?
A: An account will be established automatically when you place your first order with C&H. Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. If your company is not rated with D&B, please provide us with the name and address of your bank plus two credit references. To expedite your first order, please feel free to use one of the following credit cards; MasterCard, VISA or American Express. We also accept Government Smart Pay cards.

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RETURNS

Q: How do I return an item?
A: If for any reason you are dissatisfied with a product you receive from C&H, merely call us for shipping instructions and return it within 45 days for full credit. We will even credit your original freight charges. The return of custom and made-to-order products is subject to prior approval and returned goods policy of the manufacturer. Buyer must contact C&H's Sales and Service Department for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund.

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SEARCH

Product Search
The product search box lets you enter a keyword, product number, or manufacturer name. A list is then displayed on your screen of products that are related to any of the keywords or numbers you've entered.
The search option feature lets you customize your search criteria.

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CUSTOMER SERVICES

If you have product application questions, need a special product, have questions about your order, want to return merchandise, or have a freight claim problem, just call our toll-free number for immediate assistance.

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Accounting
If you have questions concerning an invoice, freight charges, credit memo, etc., please call our Accounting Department at 1-800-548-0646.

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Quotations
If you need a written quotation, please call or write. We'll respond promptly with pricing and shipping information.

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Special Pricing
C&H also offers special volume discounts and annual contracts. Call for information.

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Q: What if I need a different color or size than what is listed in the catalog?

A: C&H has a dedicated Technical Support team who are available to assist you when you are searching for products that are not in the catalog, help with layouts, customer products, or to answer specific questions you may have about our more technical products. Call Technical Support toll-free number at 1-800-321-2598.

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Q: Can you send me a sample?

A: We are happy to provide samples for many of our products. Please contact us at our toll-free number to check availability (1-800-558-9966). If we are not able to provide a sample, please remember that we have a very liberal 45-day return policy. If for any reason you are not completely satisfied with a product we are happy to take it back. We even credit you for your original freight charges.

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ABOUT C&H

Q: How long has C&H been in business?
A: Since 1937, our growth and reputation have been based on trust and customer satisfaction. Our product managers are constantly searching for new products to help you with your material handling and industrial product needs.

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Q: What is your Federal ID number?
A: 39-1688999

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Q: What is your remit to address?
A: C&H Distributors, LLC
22133 Network Place
Chicago, IL 60673-1133

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BUYING MERCHANDISE

Shopping cart information
Use your online shopping cart to gather products you want to purchase. It will automatically keep track of the number of items you've selected and how much those items cost.
You can change the quantities of items in your Shopping Cart by changing the number in the column labeled quantity, within the checkout screen.
Press the remove button to take an item out of your shopping cart.
After you have made changes to the item quantities in (or have removed items from) your shopping cart, press the Update button to get a new cart subtotal.
After reviewing your shopping cart contents and making sure everything is correct, you can continue to shop or begin the checkout process.

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Review and adjust your shopping cart
Confirm your purchasing and delivery method and click the continue button. On the next page you'll confirm your billing, shipping, and payment methods.

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Contents of your shopping cart
Change the contents of your shopping cart at any time. To change the quantity of an item, highlight the quantity and type in a new number.
If you want to keep shopping and add more items to your shopping car, select "Click here to continue shopping." The current contents of your shopping cart will be saved so you can continue the checkout process later.

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Remove an item
Click the Remove button to take an item out of your shopping cart.

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Update button
Click the Update button to get a correct subtotal if you change item quantities or remove items from your shopping cart.

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Q: How do I check out?
A: check out is a simple multi-step process:
Step one: Enter the quantity of the item you wish to purchase, and click the "Add" button.
Step two: Select a ship-to address or create a new one if needed.
Step three: Click the "OK" button to confirm your ship-to-address. A note will appear at the top of the screen page confirming the item number ordered.
Step four: Click one of the "View Order" buttons located at the top or bottom of the screen page.
Step five: Your current order will appear; including estimated shipping and handling charges.
Step six: Indicate your pay-by method, PO number & attention name (if applicable), and any special shipping instructions.
Step seven: Click the "Verify Order" button.
Step eight: Review order for accuracy and click "Place Order" button. You're finished!
Additional information: