Need Assistance? Call 888-316-2223

Frequently Asked Questions

 

Account Set-up
Order Information
Returns
Search
Customer Service
About C&H
Buying Merchandise
Shipping Information
Terms & Conditions

 


Account Set-Up

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Why set up an account? arrow down - see answer

When you set up an account, you can shop at CHDist.com faster and easier. The CHDist.com account will automatically store your billing and shipping information plus any additional shipping addresses. This information will appear automatically where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase! Setting up an account also lets you create custom shopping lists for fast, easy ordering, and helps you streamline management of specialized inventories for departments, groups, events, and more.

Billing Information arrow down - see answer

Please fill out all the information requested on this page. Note: we deliver only to the United States and Canada.

Payment Methods arrow down - see answer

We accept American Express, Visa, MasterCard, and Government Smart Pay cards.

Login information arrow down - see answer

CHDist.com recognizes you by your login name. We recommend that you choose an easy-to-remember login name such as your email address. Choose a password combination made up of letters and numbers that others are unlikely to guess. Make sure you write down your login name and password and store them in a safe place where you can find them later. The autologin feature lets you shop at CHDist.com faster and easier. You won't have to type your name and password each time you enter the site. If you share your computer with others, you may want to log in manually each time to prevent unauthorized use of your account.

How do I update my profile? arrow down - see answer

Click on the My Account button to take you to your account information page. You can edit your account information, including name, address, billing, shipping, and payment preferences any time. Please make sure your profile information is correct so we can bill you properly and so your orders will arrive at your desired location.

Existing phone or fax customer arrow down - see answer

You will need to establish an online account (which will link to your existing account).



Order Information

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Can I check the status of my order? arrow down - see answer

Yes, you can easily check orders that have been entered online one of two ways.

 

Option 1:

Step 1: From C&H's homepage click on the "Sign In" button in the upper right.
Step 2: Enter your email address and password and click "Sign In" button.

Step 3: Click on "Order History".

Step 4: View recent orders or perform an Order Number Lookup search to find the order you are looking for.

 

Option 2:

Step 1: From C&H's homepage enter your order number & postal code in the Track Your Order Section on the right side of the page.

Can I check to see if a product is in stock? arrow down - see answer

Yes, you can simply go to any specific product detail page to find out the stock status of that product.  If you would like any additional information about that products, please call us at 888-316-2223.

Do you have a minimum order? arrow down - see answer

No, we do not have a minimum dollar amount for in-stock items. We understand that there are times when our customers need to place small orders. Minimums may apply to lot quantities and custom orders.

How do I establish credit? arrow down - see answer

Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by a reputable credit rating service. Unrated or unlisted firms are requested to submit two major trade references and the name of their local bank. Buyer may expedite an order, while C&H establishes open account status, by including payment with the order. NOTE: C&H also accepts Master Card, VISA, American Express, Smart Pay Cards, and Check by Phone. Orders made by firms applying for credit will not be processed until C&H has completed its credit review.



Returns Back to Top

 

How do I return an item? arrow down - see answer

If for any reason you are dissatisfied with a product you receive from C&H, merely call us for shipping instructions and return it within 45 days for full credit. We will even credit your original freight charges. The return of custom and made-to-order products is subject to prior approval and returned goods policy of the manufacturer. Buyer must contact C&H's Sales and Service Department for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund.



Search Back to Top

 

Product Search arrow down - see answer

The product search box lets you enter a keyword, product number, or manufacturer name. A list is then displayed on your screen of products that are related to any of the keywords or numbers you've entered.
The search option feature lets you customize your search criteria.



Customer Service

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Accounting arrow down - see answer

If you have questions concerning an invoice, freight charges, credit memo, etc., please call our Accounting Department at 1-800-548-0646.

Quotations arrow down - see answer

If you need a written quotation, please call 888-316-2223 or email customerservice@chdist.com. We'll respond promptly with pricing and shipping information.

Special Pricing arrow down - see answer

C&H also offers special volume discounts and annual contracts. Call 888-316-2223 for information.

What if I need a different color or size than what is listed? arrow down - see answer

C&H has a dedicated Technical Support team who are available to assist you when you are searching for products that are not listed, help with layouts, custom products, or to answer specific questions you may have about our more technical products. Call Technical Support toll-free number at 1-800-321-2598.

Can you send me a sample? arrow down - see answer

We are happy to provide samples for many of our products. Please contact us at our toll-free number to check availability (888-316-2223). If we are not able to provide a sample, please remember that we have a very liberal 45-day return policy. If for any reason you are not completely satisfied with a product we are happy to take it back. We even credit you for your original freight charges.



About C&H

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How long has C&H been in business? arrow down - see answer

Since 1937, our growth and reputation have been based on trust and customer satisfaction. Our product managers are constantly searching for new products to help you with your material handling and industrial product needs.

What is your Federal ID number? arrow down - see answer

39-1688999

What is your remit to address? arrow down - see answer

C&H Distributors, LLC
22133 Network Place
Chicago, IL 60673-1133



Buying MerchandiseBack to Top

 

Shopping Cart Information arrow down - see answer

Use your online shopping cart to gather products you want to purchase. It will automatically keep track of the number of items you've selected and how much those items cost.

You can change the quantities of items in your Shopping Cart by changing the number in the column labeled Quantity.  After you have made changes to the item quantities, press Update button to get a new subtotal.

Press the Remove button to take an item out of your shopping cart.

After reviewing your shopping cart contents and making sure everything is correct, you can continue to shop or begin the checkout process - press Checkout button to begin checkout process.

Review and adjust your shopping cart arrow down - see answer

Confirm your purchasing and delivery method and click the continue button. On the next page you'll confirm your billing, shipping, and payment methods.

Contents of your shopping cart arrow down - see answer

Change the contents of your shopping cart at any time. To change the quantity of an item, highlight the quantity and type in a new number.
If you want to keep shopping and add more items to your shopping car, select "Click here to continue shopping." The current contents of your shopping cart will be saved so you can continue the checkout process later.

Remove an item arrow down - see answer

Click the Remove button to take an item out of your shopping cart.

Update button arrow down - see answer

Click the Update button to get a correct subtotal if you change item quantities.

How do I check out? arrow down - see answer

Check out is a simple multi-step process:


Step 1: Enter the quantity of the item you wish to purchase, and click the "Add To Cart" button.
Step 2: Click the 'View Cart' button to proceed to shopping cart OR Click the 'Continue Shopping' button to continue shopping. (Note: you can enter the shopping cart by click on the 'VIEW CART' link on the upper right corner of the page).
Step 3: When ready to checkout, please click the 'Checkout' button to proceed to checkout.  Please log into your account at this point if you have not done so.  (Note: if you were a new user, please create a new account or continue as a guest).
Step 4: In Checkout, please make, if any, necessary changes to your Contact Information, Billing Address and Shipping Information.  Indicate your Payment Method, either Purchase Order or Credit Card.  Please click the 'REVIEW ORDER' button, on the bottom of the page, to proceed.
Step 5: In Order Review, please verify your order and information.  To make changes, please click the 'EDIT ORDER' button on the bottom of the page - this will take you to Checkout (refer to Step 4).  When you are ready to order, click the 'PLACE ORDER' button on the bottom of the page. 
Step 6: You are finished!  Order Confirmation contains your order details.

Confirm purchasing and delivery method arrow down - see answer

Confirm you want to purchase the item online and want to have it delivered to you. Click View Delivery Options to see information about delivery methods, charges, etc. Click the Continue button to continue the checkout process.



Shipping InformationBack to Top

 

Shipping address arrow down - see answer

Are you billing and shipping addresses the same? If so, click the appropriate box. If your shipping address is different, fill out all requested information. You may use alternate addresses to have orders shipped to other places - to branch offices for example. Note: a shipping address cannot be a P.O. Box number.

When will my order ship? arrow down - see answer

We make every effort to ship your order the most economical way. The majority of orders that weigh up to 150 lbs. will ship via UPS or FedEX Ground. Due to the volume for shipping that we do, C&H has negotiated excellent pricing with a number of motor freight carriers. We proudly pass along savings to our valued customers. All shipping charges are prepaid by C&H and added to your invoice. If you would like for us to ship via one of your preferred carriers, we are happy to do that. However, the C&H discount rate would not apply.

How long will it take to receive my product? arrow down - see answer

Typically, we deliver in 3 days or less. Our strategic distribution network enables us to maintain high inventory levels and ensures that you receive your products quickly and economically.

What are my exact shipping charges? arrow down - see answer

Prices quoted online are estimates. We are always happy to provide you with a freight rate. Please email us at chcustserv@chdist.com, click on the icon on our homepage to connect to our next available representative, or call our toll-free number (1-800-558-9966) for immediate service.



Terms and ConditionsBack to Top

 

Pricing and specifications arrow down - see answer

All prices in the C&H catalog reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges and duties. Prices, colors, and specifications are subject to change without notice.

Payment terms arrow down - see answer

Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by a reputable credit rating service. Unrated or unlisted firms are requested to submit two major trade references and the name of their local bank. Buyer may expedite an order, while C&H establishes open account status, by including payment with the order. NOTE: C&H also accepts Master Card, VISA, American Express, Smart Pay Cards, and Check by Phone. Orders made by firms applying for credit will not be processed until C&H has completed its credit review.

Exclusive warranty arrow down - see answer

All products are warranted for a minimum of three years (1) by the manufacturer to the extent of the manufacturer's express warranties to C&H or (2) by C&H to be free from defects in materials and workmanship under normal use and service. This warranty is exclusive and is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Buyer's exclusive remedies arrow down - see answer

C&H's liability and Buyer's exclusive remedies under C&H's warranty shall be limited solely to repair, replacement, credit or refund, at C&H's option, with respect to products returned to C&H pursuant to C&H's instructions. C&H shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to, labor costs or loss of profits arising in connection with the use of or inability to use product purchased from C&H.

Shipping arrow down - see answer

All items designated as C&H STOCK ship FOB from one of our warehouses. FACTORY QUICK SHIP items ship promptly (usually within 1 week) from our manufacturer's stock, FOB point(s) as indicated. All other items are FOB the point(s) of origin indicated in the catalog. Unless otherwise requested by Buyer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by buyer.

Guaranteed Delivery Date arrow down - see answer

Our sales representatives will quote you a delivery date when you place your orders. If your order is not received on or before that quoted delivery date, just call us and let us know - we'll send you a check for all your shipping charges! This offer applies only to UPS ground or standard motor freight shipments via the carrier(s) of our choice. Shipments that are delayed while we establish open account status for your company or due to force majeure are excluded.

Damaged shipments; risk of loss arrow down - see answer

Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call C&H immediately. Although C&H's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, C&H will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods and ship an immediate replacement. Buyer shall, at C&H's option, return any damaged products to C&H pursuant to C&H's instructions.

45-Day return policy and procedure arrow down - see answer

Since 1937, our growth and reputation have been based on customer trust and satisfaction. If for any reason you are dissatisfied with a product you receive from C&H, merely call us for shipping instructions and return it within 45 days for full credit. We will even credit your original freight charges. The return of custom and made-to-order products is subject to the prior approval and returned goods policy of the manufacturer. Buyer must contact C&H's Sales and Service Department for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance or a credit or refund. Products not returned within 45 days of receipt will be subject to restocking charges.

Controlling law arrow down - see answer

The validity, construction and enforcement of the purchase agreement between C&H and Buyer shall be governed by and interpreted under the laws of the State of Wisconsin. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Milwaukee, State of Wisconsin, United States of America.

Sales tax arrow down - see answer

Sales tax required for CA, FL, IL, IN, MI, MN, MS, NJ, NV, OH, PA, TX and WI. Add sales tax on the total merchandise plus shipping and related charges.